Do you have processes in your business? Of course you do. Do you have your core processes documented? "Mmmm, well some, no, I don't know." You should; let me tell you why.
Your customers expect consistent quality and consistent results. You may have a system for delivering to customer expectations but is it documented. Why document this system? So that you can leave the office once in awhile and the staff can carry on with consistent service. If a problem comes up then the documented processes can guide the staff to resolution, they won't need to call you.
Maybe you don't have a staff. Writing your processes down can still help. Write down all the essential things that must get done, when, how, and with whom. If you do this then those times where you feel completely overwhelmed or have a scatterbrain or feeling lost you can use your processes as a guide to keep business on track. You don't have to keep track of the details in your head.
Documenting processes gives you a tool for ensuring tasks don't get forgotten and customers receive quality products or services. Not having to rely on your intervention for this to happen every day should take some of the anxiety and stress off you day and allow you to focus on other aspects of your business. It might even let you have a full nights rest without worry.
Consistency, quality, reliability, and delegation result from documented processes and this should give you peace of mind.
If you need help please contact me. It is important for you to focus on growing your business, let me show you how.
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